From the category archives:

Customer Service

Been cataloging and organizing the last 5 years of MP3 interviews, PDF Cheat Sheets, and Conversion Videos…

Thought I might as well give you the benefits of that too :-)

Right click the image above and you’ll get a PDF full of links to my BEST Cheat Sheets, Interviews, and Conversion Videos

It’s all my best stuff, all in one place!

(Don’t say I never gave you anything)

Now go turn some visitors into buyers, would you?

Dr. G :-)

PS – If you haven’t already joined the LIVE CONVERSION WEBINARS club, you should do so now.  If for no other reason than (a) the “best conversion secrets of 2012″ video is about to scroll out of the archived club recordings and become a $67 product in it’s own right; (b) the “Persuasion Architecture” bonus audio contains the crowning jewel of all my work for the past 8 years and (c) today you can still download both of these for less than five dollars

PPS – If you’ve been through the hyper-responsive club but never got around to implementing the work (or not quite as thoroughly as you wanted to)–OR–if you’re servicing clients and think whitelabeling Glenn’s hyper-responsive bulls eye research behind you might make you look stronger to your client… get your tuchas over to BullsEyeMaster.com

PPPS – If you’re spending more than $20K/month in paid advertising and would like my team to start optimizing your landing pages and conversion funnel FOR you, well, you may be in luck!

PPPPS – If you’ve got a system that converts really well online but you’ve got NO telephone follow up in place, you really ought to consider letting this funny looking phone genius do it for you on commission.

A ZILLION Ps S:  Would much appreciate you SHARING this page, posting it in your forums, passing around the PDF by email to ALL your contacts, and telling your mama’s how cool it is to have Dr. Glenn’s stuff. (Not particularly modest, but hey, I’m too old for that)

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The Info Marketing Apocolypse

by admin on 5:48 pm

Ahhhh… remember the good old days?   When you could set up a “business” selling ebooks, CDs, and DVDs, on Google?  Maybe make them entirely downloadable, have your customer service person handle the complaints, and you just spent a little time each day managing your PPC account?

Info Marketing, that’s the dream.

Move some electrons from here to there and money winds up in your bank account.  (While you, of course, munch on Doritos and chase cheap thrills in God-knows what way suits you!)

Enter the Kindle, the economic crash, and the general education of consumers over time and…

Oh well, you know the rest.

It’s getting harder and harder to sell information products these days.

EXCEPT….

Except if you knew what information marketing was REALLY all about in the first place…

If you understood that the dissemination of information was really just a leveraged way to communicate with your market…

To build RELATIONSHIPS with your prospects…

And that you didn’t rely on information alone as a SUBSTITUTE for that relationship.

You see, smart marketers have only incorporated information products into a more traditional product funnel all along.

Because an introductory DVD which outlines the SYSTEM you’ve got for solving XYZ problem is really best suited to position YOU as the only one in the world to SERVICE THAT PROBLEM!

The key word being service.

I’ve come to MANY high end professionals like this…

My present monthly health coach, for example, is someone I chose after (a) reading a book on her philosophy; (b) joining a paid continuity club where I relentlessly consumed her philosophy, recipes, interviews, and more.  And I actually came to both Perry Marshall and Terry Dean only after a similar course of info-consumption. (I’ve been worth tens of thousands of dollars to each of them!)

Now, most people smitten with the information marketing dream don’t want to conceptualize it like this.  They want to hide behind the information.  At least twice a week someone says to me “I’ve been working so hard at doing X for years… so everything I do going forward from here on in is going to be an effort to productize this knowledge… I’m sick of trading dollars for hours”

Well I’ve got news for you Joe…

That’s a BIG meatball you’re asking the market to swallow!

Because while every new marketer I speak with gives me some version of being sick of delivering service, every consumer I speak with tells me they’re sick of marketers trying to hide behind info products.

So you do the math!

But take heart…

Because if you KNOW the right model…

If you’ve spent years trying to master information marketing, your skills will NOT have gone to waste, and you still CAN have the dream with free time, independence, and the money you want.

But you’ve got to add something to the mix…

For most businesses, this means HUMAN CAPITAL.

One of the most natural ways to do this is just SERVE the market with a completely done-for-you solution.  But unfortunately this is often VERY expensive, time consuming, and difficult to manage.

The sweet spot is COACHING… you serve the market by CUSTOMIZING a solution for each individual, but you’re not responsible for the work itself.

And when you do it right, you can LEVERAGE everything you know about info-marketing to achieve what you’ve been looking for all along in your business…

And you can even manage other coaches to free even more of your time. (As long as you keep the bar HIGH for the people you allow to coach for you… they DO have to be able to deliver the results you promise!)

Now, I’ve sold coaching in almost every variety you can imagine.  From  some of the MOST EXPENSIVE coaching ever (when I used to do corporate team building and name development workshops, sometimes for as much as $25,000 for a two day project) to hundreds of individual pay-as-you-go sessions, to a sold out monthly coaching board (GlennCoach.com)

I’ve SUPERVISED many coaches to success to0 (both from a skills perspective, but also regarding how to market their practices).

Up until this point, I always recommended coaches work hard to sell FREE sessions using my stepladder system (bulls eye keyword –> opt in site –> dozens of content gifts –> contact for free session)

But THIS YEAR I’ve discovered a NEW model that makes the above look like a cheeseburger at La Fondue.

In fact, it’s so dramatically changed how I think about marketing a coaching practice that I’m recommending to all my coach-supervisees (with one minor exception), that they NEVER do another free session again!

On Monday (10/8/12), I’ll launch this program with Terry Dean, David Oliver, and Dan Gallapoo.

Watch your inbox for a special 50% off introductory price.

Onwards and upwards,

Dr. G :-)


A Phenomenal Book with a Really Stupid Title

September 6, 2012

It’s unusual for me to recommend a book. Not because I don’t read them (I LOVE BOOKS!), but because my criteria for what constitutes worthwhile pass-a-long material is pretty high. Moreover, when I DO recommend books, people tend to view it as an “all or nothing” recommendation. So if there happens to be 80% phenomenal [...]

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The Ultimate Customer Service

June 6, 2009

I challenge anyone to beat this customer service example. Yesterday, Sharon and I went for a doctor’s appointment.  (We both work with two very special doctors in Maine who cured my Lyme disease after 10 years, completely removed my long standing migraine headaches, restored my energy, and basically gave me my life back) Now here’s [...]

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