(NOTE: The real title of this post should be “How a scuzzy little rodent made Glenn a better person”)
My #1 money making secret is Research.
#2 money making secret is contrarian advice
Know what #3 is?
“Let the market change you as a person”
Here’s why this is so important.
Everyone TALKS a good game when it comes to equating marketing with empathy for your prospects and customers. But truly empathizing with another human being means:
- making yourself vulnerable…
- being open minded and willing to change cherished thoughts and long held opinions…
- letting yourself FEEL the other person’s pain, joy, heartbreak, and despair…
- truly, deeply, and wholeheartedly absorbing their stories and desires into your soul…
It means changing as a person. (Really)
It means that in at least some small but significant way you’ve yielded your ego to the other person, let your values disintegrate, and then put yourself together again better and stronger. (A psychological term for this is “regression in the service of the ego”)
In fact, I only really know that I’m ready to go INTO a new market when I feel that I’ve been changed as a person.
I’ll give you a few examples to drive the point home, and I’ll show you how this translates into money making marketing insight.
HOW A SCUZZY LITTLE RODENT MADE ME A BETTER PERSON:
I have to admit I originally got into the guinea pig market as a purely mercenary marketing experiment (my first successful internet project). I didn’t have any long standing love for the furry little creatures.
In fact, I basically thought of them like my mother did… “scuzzy little rodents with hair” (I brought one home from summer camp when I was nine without telling her… that’s when I first heard them characterized in this charming way)
But I knew I could never ethically and honestly market guinea pig care books if I held onto those feelings and beliefs.
So I got myself a guinea pig (actually Sharon bought it for me for Valentine’s day in 2004) and started cuddling and playing with it every day.
But that didn’t really do it for me.
Still seemed a little scuzzy. Still seemed like a rodent, even though it occasionally made me laugh.
But then I started INTERVIEWING guinea pig owners (as in, you know, actually talking to people… like we OLD people used to do way back in the dinosaur era before computers), asking them WHY they wanted a guinea pig in the first place?
A surprising number of them said something like this “Because I got my little 7 year old Suzie a hamster last year and it died after just a few months. She was devastated, and it rocked the whole household. I heard Guinea Pigs live longer and I want our family to have a better experience. I want my little one to learn how to nurture and care for another living creature, and to successfully reap the rewards!”
This hit me in the heart.
I’ve got a little nephew who means the world to me. At that time he was only three. I remember how upset he was when his pet fish died.
Suddenly a guinea pig was no longer a “scuzzy little rodent with hair”, and I wasn’t an uncaring adult with no use for them. Now the little monsters were a vehicle of love, and a means to help create children who would responsibly pass love on.
What could be more important?
This immediately crystallized the USP for me: “Guinea Pig Secrets Which Can DOUBLE Your Guinea Pigs Life”
Then I just had to seek proof to support it.
Turns out there are about a half dozen little known guinea pig care FACTS which can double the average lifespan of a piggie. (AS A SIDE NOTE: You’ll be amazed just how ignorant the average market is, and how much blatantly wrong conventional wisdom gets passed around without scientific backing. You can almost always find facts to support a better outcome in any market!)
What you feed your guinea pig, the litter you use, how you insulate them from stress, etc. CAN actually double their life expectancy.
The real killer, it turns out, was that most veterinarians didn’t realize that guinea pigs had a different type of bacteria in their gut than cats and dogs. As a result, giving a guinea pig the same antibiotics as you’d give a cat or a dog can easily kill him. So veterinarians were frequently killing these little pets by accident, can you imagine?
Let me TEMPLATE this process so YOU can repeat it in YOUR MARKET:
1) Dig deep into the market with surveys, research, and other online intelligence (like I teach in the Hyper Responsive Club)
2) TALK to people. Go out and meet them. LIVE the same problems your market is living
3) Know yourself. Let yourself feel how the market is changing you.
4) When you get “hit in the heart”… when a deep feeling of change comes over you, know that you’re onto something which is probably the core of what your USP needs to be
5) Formulate your USP
6) Find proof to support it. (Intriguingly, there’s almost always proof available. The thing is, hardly anyone really digs this deeply in most markets, so there’s LOTS of gold available for the taking)
I hope this is getting you to start thinking.
Have you let YOUR market change you?
How, specifically?
You should be able to articulate it in as much detail as I did above. If you can’t, it means you need to spend more time IN your market, talking to them, smelling them, living their pain.
Food for thought.
For SERIOUS thought,
Dr. G
PS – The weight loss (emotional eating) market definitely changed Sharon. She realized that these people were out of control and hysterical because nothing they could do THEMSELVES seemed to work for them. They really needed someone to do at least part of the work FOR them. That was a real problem, because overeating is usually something people really need to make a conscious decision to change.
But then she realized that HYPNOSIS could give people the head start they were looking for… that’s what would truly relieve their feelings of panic about their eating and bond them to her in a stronger way than ever before.
So she did nothing less than spend the whole summer getting certified as a hypnotist. (My wife does NOT mess around once she makes up her mind)
Here’s a very fascinating little MP3 we recorded for the weight loss market about hypnosis for weight loss. She’s already using it effectively with her clients. (SIDE NOTE: If you happen to be interested, take her up on it in the next few weeks before she gets too busy… she’s offering lower rates to jump start that part of her practice. Contact info at the end of the audio)
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{ 14 comments… read them below or add one }
I think this is the most common looked over factor and a big reason why a lot of people fail. They don’t understand that THEY need to understand their target audience in order to be successful. You can’t just think you know what they want, you have to know what they want.
Glenn,
This is really insightful. What the owner you interviewed said about teaching her/his kids about responsibility and caring for other made me want to get a pet for my daughter. Research is crucial to my business and you have taught me that. Thank you!
Mike
Hey Glenn!
Again, awesome stuff, I love studying under you, I know big things will happen in the near future collaborating between us.
I would love to apprentice your knowledge and help out when I can.
Please contact me at bencarroll2@gmail.com if you are looking to collaborate on some awesome projects and I really think that together your information and my young energetic and “hip” lifestyle we can really take your influence to the next level!
Lemme know Buddy, again, love to stuff from you and Sharon, keep it up!
Ben
Excellent ideas Glenn…I\’m doing something similar in a new market. I thought I knew the market well, but I\’m finding out I only know it a little bit. There are some deeper issues that I didn\’t expect to find. The interviewing and listening well is key to targeting the right appeals. Thanks!
Definitely agree, Glenn. It’s crucial to understand your target niche market at the deepest level in order to serve potential clients better. Thanks.
Glenn,
My wife loves cats.. and has one.
Glenn, unlike you, cats have never thought of rodents
as “scuzzy little rodents with hair”. Instead, they
view them as lunch… as delicacies..
I’d get a guinea pig, but our kitty would want to
have it as a treat
Some great points. How many times do we need to relearn some of the basics. It is one of the basics of selling. Understand your customer’s needs and your product of service from his point of view, not your own.
As someone who was involved in evaluating countless businesses for acquisition, I almost became despondent over the number of owners that ignored this. Very few looked at the businesses they were trying to sell from any other than their own perspective. Not surprisingly most of these either didn’t sell, or sold for a fraction of the asking price.
To help remedy this, I developed an extensive manual on how to sell a business, by seeing it through buyers’ eyes.
Excellent post, I agree completely about the need to understand well your niche and clients. Without that nobody can be successful whatever market they explore.
Thanks, Glen!
Excellent points. I’ve spent years in one niche, making enough to get by, but never really making as much as the job I left to pursue my dream of being an entrepreneur.
I thought I had a certain amount of empathy with my audience, but I was always distracted from it with thoughts of “What can I get these people to buy?”
It has only been recently that I’ve started to get fed up with the whole mercenary approach and started examining “Who are these people and what do they REALLY want?”
I’m still in the learning process of this and am still examining what changes I need to make in my business. But I have more peace of mind about my business than I’ve had before, and I look forward to being a real help to my audience more and more.
I guess you’d say I’m going through that change. And I look forward to seeing how that affects what I give — and what I receive in return.
But it\’s difficult to do this, and that\’s why so few of us actually get it done. It takes a lot of time. It takes the ability to sort out a lot of information until you get a true \"feel\" for what\’s important and what\’s baloney. You also have to drop most of <i>your</i> preconceived notions. (Something that some of us never seem to be able to master.) And then you have to get out of your office and out into the real world with real people and real problems.
I think my biggest hurdle is that it seems backwards. You should first think up a great product and spend a lot of time developing it so that it\’s sooooo goooood that it \"sells itself\". Not take an idea and do the research to see if it has any potential, then research how the product should be made, then make it as the last step. It\’s cost me a lot of money to learn this lesson, and I\’m still learning.
re: Hypnosis for weight loss.
Is it possible for Sharon to do her hypnosis remotely, or do you have to see her in person?
She can do it remotely… give her a shout.
I agree with Ron W, this kind of research is time consuming and with no guarantee of results. However, once you do find your segment then it pays dividends. As for product production it\’s the old \’chicken or the egg\’ conundrum; do you develop a product and find the niche or do you find the profitable niche and investigate what they want?
Richard… the LATTER, definitely the latter.